Teams

Open Chat Studio is designed for multiple companies or groups to work securely within the same system while keeping their data completely separate. Technically this is known as a multitenant platform.

In OCS, these private spaces/tenants are called "Teams". Multiple teams can be set up, each with its own members. Each team has its own settings, private data, and chatbots.

As a user, you can belong to several Teams at once with different roles/permissions in each—like being an "Admin" for your support Chatbot but a "Viewer" for the knowledge base team. Roles are managed with User Groups

Team configuration

Global settings are managed at the Team level. This includes:

• LLM Service Providers
• Speech Service Providers
• Messaging Providers
• Authentication Providers
• Custom Actions
• Tracing providers
• User Management