Tags

Tags are labels applied to chats and messages to categorize and organize interactions. For instance, tags can be used to mark messages that require follow-up or to segment users based on their interactions.

Tags can be created using the “Manage Tags” section.

Types Of Tags

There are 3 types of tags.

• System tags
  These are tags generated by the system, such as those used in multi-prompt architectures to differentiate between parent and child bots.

• Session tags
  These tags are manually added to sessions.

• Message tags
  These tags are manually added to specific messages within a user session.